How Can We Help?

Find guides, tutorials, and answers to get the most out of BeeNet.

Getting Started

Account setup, first steps, and inviting your team members.

  • Creating your organization
  • Inviting teachers and parents
  • Setting up your first channel
  • Configuring modules

Communication

Channels, messaging, notifications, and templates.

  • Creating channels
  • Using message templates
  • Managing notifications
  • Direct messaging

School Features

Homework, grades, attendance, and parent-teacher meetings.

  • Setting up the homework module
  • Managing grades and progress
  • Tracking attendance
  • Parent-teacher meetings

Account & Billing

Plans, billing, organization settings, and data management.

  • Understanding your plan
  • Managing billing
  • Organization settings
  • Data export and GDPR

Frequently Asked Questions

How do I reset my password?
Go to the login page and click "Forgot Password." Enter your email address, and we'll send you a reset link. The link expires after 24 hours. If you don't see the email, check your spam folder.
Can I use BeeNet on my phone?
Yes! BeeNet has native apps for both iOS and Android. Download BeeNet from the App Store or Google Play. The mobile app includes offline mode, so you can access messages and schedules even without internet.
How do I add a new teacher or coach?
Go to your organization settings, select "Members," and click "Invite." Enter their email address and select their role (teacher, coach, or administrator). They'll receive an invitation to join your organization.
Is my data secure?
Absolutely. BeeNet protects your data with strong encryption, role-based access controls, and ongoing security reviews. We are fully GDPR and COPPA compliant, with automatic data erasure workflows and secure hosting infrastructure.
How do I contact support?
Email us at [email protected] and our team will respond within 24 hours. Professional and Enterprise plan customers also have access to priority phone support.

Still Need Help?

Our support team is here for you. Reach out and we'll get back to you within 24 hours.

Email Support
[email protected]